Business Insider Article on The BBB F grade to UBER

Here we go just the beginning of the downward spiral for UBER.  We the former drivers and customers who have been abused by UBER could have foretold the barrage of complaints and for the most part how many people truly feel about UBER.  I said it once and I'll say it a million times no one can argue that the technology is good but UBER is not good for the hard working people who use their services or drive for them.  I believe that the Better Business Bureau also included the lack of response for complaints against UBER with the BBB.  Investors beware!

• Story By: businessinsider.com   Oct. 9, 2014, 5:06 PM

Complaints About Uber Surge Pricing Caused The Better Business Bureau To Give The Company An 'F'

• Maya Kosoff

• Oct. 9, 2014, 5:06 PM

·         On Thursday, Uber received an "F" grade from the Better Business Bureau, the New York Times reports. It's the lowest rating that the independent organization assigns to businesses.

·         Founded in 1912, the Better Business Bureau is the nonprofit responsible for serving as the intermediary between consumers and businesses, handling disputes and alerting the public to scams, among other things. 

·         Most of the complaints on Uber's Better Business Bureau page for the San Francisco Bay Area come from customers upset about the company's surge pricing practice. More than 90 customers, many of whom feel misled about Uber's surge pricing policy, have left comments on the website. Surge pricing occurs when there's a high demand for Uber cars — on holidays like New Year's Eve, during inclement weather, or weekend nights, for example.

·         There's been many stories of Uber customers upset when they receive the receipt for their Uber ride taken during surge pricing, even though the company warns users about this before you can even request a ride. From Uber's website:

·         With surge pricing, Uber rates increase to get more cars on the road and ensure reliability during the busiest times. When enough cars are on the road, prices go back down to normal levels. It’s important to know that you’ll always be notified in big, bold print if surge pricing is in effect. When rates are more than double, the surge confirmation screen also requires you to type in the specific surge multiplier to ensure you understand what rates to expect. 

·         This practice isn't exclusive to Uber; rival Lyft has its own equivalent of surge pricing called Prime Time, and as the New York Times rightly points out, Lyft has also received an “F” from the Better Business Bureau, though with far fewer complaints. And Uber's latest target, the taxi industry, doesn't have a great record either; according to the Bay Citizen, more than 1,700 passenger complaints were made about Bay Area taxis between July 1, 2011 and June 30, 2012.

·         Uber provided Business Insider with this statement: "Uber has revolutionized riders’ ability to provide feedback in cities like San Francisco where consumers filed nearly 2000 unanswered complaints against taxi in one year alone. Uber’s direct channel for two-way feedback is regularly reviewed and acted on to ensure a high-quality experience. The fact is that consumers in 220 cities around the world have made their opinion known by taking millions of rides with Uber."

Read more: http://www.businessinsider.com/uber-gets-an-f-from-better-business-bureau-2014-10#ixzz3GMhL4i3E